Conflicts and misunderstandings are inevitable and can lead to a permanent breach in our relationships. But resolving conflict usually requires confrontation, and too many of us avoid conflict at all costs. Or if we do confront, we often do so clumsily and ineffectively.
Deborah Smith Pegues shows clearly how confrontation, when done right, can be a powerful tool for mending broken relationships and for personal growth. Through her insights, you'll discover:
- whether to confront, when to confront, and which words to use
- how various personality types handle conflict
- the power of constructive criticism
- how to minimize defensiveness and hostility
Confronting Without Offending will give you the tools you need to restore peace and harmony to even the most troubled relationships at home, at work and in any social setting.
